Use of personal information:

We collect your personal data when you place an order with us, to manage that order, settle disputes and provide customer service support.

All orders are processed by Brian’s Best Wools. We do not share or transfer personal data to any third party outside of the financial organizations used to process orders, i.e. PayPal etc.  (We do not see, store or retain any personal financial information).

To comply with any legal or tax obligations, copies of orders are kept for the legal required time in the UK, then destroyed. They are not used for any other purpose, and are securely stored.

Reason for collecting your information?

We collect information from our customers to help us deliver and improve the service we offer. That means that when you shop with us, or use any of our services, we may collect personal information about you.

How do we use your information?

All the information we collect from you is used by us, or a trusted third-party and or trading partner. Below there is more detail.

Name:            We collect this to assist with fraud prevention and to personalize your account.

Address: To make sure you receive your order to the correct address.

Telephone Number: Purely so we can contact you if there are any issues with your order or payment.

Email: So you can create an account for quicker checkout, so you can receive our newsletter, special offers and new product information.

How long do we keep your data for?

We will keep your personal information whilst you continue to shop and interact with us, for as long as necessary to fulfil the purposes we collected it for. However, we are required by law to keep some data for longer periods than other types and are entitled to hold on to some information where we have a legal right to do so.


Whenever you receive an email from us you will have the option to unsubscribe when you click this you will be removed from our mailing list within 21 days, alternatively you can email

Your details:

We will never sell your personal details with a third party.

  1. We have not and will not ever sell or share your personal information with any third parties for marketing purposes.
  2. We may use your information in association with another company to improve our service to you, for example: Couriers/Postal Services, IT & Web design.
  3. The data will never expose your personal details. 

For further information on how your information is used, how we maintain security of your information, your rights to access information, please contact us.  Direct queries to:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1/5/2020.